Two of the new posts are in Scotland: Veronica Young in North and East Scotland, and Caroline Belch in South and West Scotland. They will provide specialist case work support to members of the RAF family who need assistance. 

Veronica and Caroline come with considerable experience of the support required by the RAF family and understand the statutory and service charity sectors in some depth. They will visit applicants at home, or assess their individual circumstances online or on the phone. 

Caroline said, “After 10 years providing casework support to members of the Scottish Parliament, I decided that it was time for a change and applied for the position of welfare support executive with the RAF Benevolent Fund. While I don’t have a background linked to the Armed Forces, I have many years’ experience in providing advice and advocating on behalf of members of the public who are dealing with statutory bodies. 

“Although I have only been in post for a few months I have really settled into my role with the RAF Benevolent Fund and have enjoyed being given the opportunity to do what I love – helping people who are going through a difficult time.” 

The WSEs can help applicants to complete an application form and then create and agree a tailored support plan. They can also help an applicant navigate the statutory support services to which they are entitled, or obtain additional support from the NHS, local authorities or other charities. 

If you, a member of your family, community or network who has served in the RAF or is a spouse, dependant or partner needs the fund’s support, just contact the Welfare Navigator’s Helpline on 0300 102 1919.